Shipping & Returns
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Shipping & Returns
What do we ship?All our products are shippable except Piano. Bulk products such as lion dance costume, lion dance drum, guzheng, yangqin, pipa are shippable only by UPS ground and no international shipment.<
When do we ship?Currently we don't have any drop-ship. All items are shipped from Chinese Arts and Music Center Store at 500 Balboa Street, San Francisco, CA 94118. We ship all items within 2 business days after the payment has cleared.
Where do we ship to?All products can be shipped globally basis by USPS priority international except lion dance costume, lion dance drum, guzheng, yangqin, pipa. These bulk items are only shipped locally by UPS ground.<
How do we ship?We prefer to use UPS ground or USPS priority mail. Insurance is not applied except at buyer's request and expense.
Rates to ship?We simply pass along our own charges as calculated by the UPS ground web site.
Sales taxWe charge sales tax for items shipped to: CA(8.500%)
How to track an order that's been shipped?You should receive a confirmation and delivery notice email after your order is received.
Instore pick up option?Customers can pick up orders at the Chinese Arts and Music Center from 10am to 6pm Monday thru Friday, 500 Balboa Street (at 6th Avenue), San Francisco, CA 94118, 415-666-3001
Recycling of packing materials?We encourage our customers to recycle as much of the shipping material as possible. This includes paper and cardboard packing materials.
Replacement or exchange:Email / fax us the replacement or exchange request within 7 days of item received.<
What can be returned?All items can be refunded except lion dance costume, lion dance drum, guzheng,yangqin, pipa -- i.e. bulky or delicate items
When do items need to be returned by?You must request authorization for return by email or fax within 7 days of item received.
Where do items need to be returned to?500 Balboa Street, San Francisco, CA 94118.
How do customers return items?Best way is to return in original package, by original carrier. If not, priority mail is preferred. Customer should have a return authorization number, drop it down as memo is ok.
Credit for returns?If paid by paypal, we refund thru paypal. If paid by credit card, we refund back to the card account.
Instore return option?Yes, you can return items 10am to 6pm Monday to Friday to 500 Balboa Street (at 6th Avenue), San Francisco, CA94118 [near muni bus 31].
Packing materials?Original packaging is preferred, but not a must.
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